Frequently Asked Questions
You'd find answers to the most commonly asked questions
Do you have a catalog and price list of the trophies?
All our products are displayed online. You will have the latest information as our site is updated frequently. We do not have a physical catalog.
We do not have a price list as project requirements can vary widely. We recommend you submit an online enquiry with your requirements. We will send you a quotation within 1 business day. Alternatively, please email or speak to our staff and we will assist you.
First, click on the image of your selected design.
Next, input your quantity and finishing and click the "Add to Enquiry" button. You can repeat these first two steps to add another product to your cart.
Finally, click on the icon at the top right hand corner of your screen to go to your cart summary. Fill in your contact details and submit your enquiry.
We will reply to your enquiry within 1 business day.
Click to viwe the detailed video guide.
How can I place an order?
Email us your signed and stamped quotation to
service08@artimetals.com to confirm your order. Also email us the typed-text / logos for your project so we can start work on your work layout.
Click here for a step-by-step guide.How long will it take to complete my order?
Your quotation will indicate the production lead time. Your order will normally be ready within 7-10 working days. Larger volume orders will take 3 weeks or more. Customized designs are project dependent and may require a longer production period (eg. 6 weeks). Please inform us if you have an urgent deadline or a specific requirement date and we will assist you.
How can I pay?
For exw-factory term,T/T 30% before production,balance 70% by T/T before shipment;For FOB term,T/T 30% before production,balance 70% by T/T against shipping documents by email!
Can you do a sample before I confirm my order?
We focus our resources to support confirmed orders. Hence, we will work to send you the a sample for approval after order confirmation. We will start production only after you have approved the work.
Can you fully customize my trophies (eg. different shape, sizes, colours)?
Yes we can do custom designs. Please share with us as much available information on the following so that we can better advise you.
Reference images of designQuantity required
Project timeframe
Budget
Please note that customized designs have a high startup cost. It’ll will be more economical to consider our instock designs if you want only a few pieces
